Returns

Ultra Football takes great pride in our reputation for quality, but if you are dissatisfied with your purchase, we will assist you with an exchange or store/online credit.

Items must be returned within 30 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached, and original packaging). It is preferred if you include the Ultra Football return form with the item.

Please make sure the item is packed inside a satchel, bag or box. Any products that are taped with the label on the product box cannot be accepted.

Customisation: Items with custom printing cannot be exchanged or refunded unless the product is faulty.


How to return your order

ParcelPoint

  • Return through your local ParelPoint store in over 1,600 convenient locations
  • Get your returns label by completing the returns process through the “Create Return” link
  • Open 7 days a week, early until late
  • Flat rate fee $7.95 per parcel

Australia Post

  • Return through your local Australia Post post office in over 4,400 locations
  • Get your returns label by completing the returns process through the “Create Return” link
  • Open Mon – Sat, early until late
  • Flat rate fee $12 per parcel or visit your local post office and return to the address below

In-store

  • Return to our flagship store: Unit 8 Graphix Row, 140 Bourke Rd, Alexandria, Sydney NSW, 2015
  • Take your items to store along with your order confirmation or returns form and photo ID
  • Open 7 days a week, early until late


Items purchased online should be returned to:

Attn: Ultra Football Returns

1 Expo Court,

Mount Waverley

Victoria

3149

Items purchased in store should be returned to:

Attn: Ultra Football Returns

Unit 8 Graphix Row, 140 Bourke Rd

Alexandria

New South Wales

2015



Returns FAQ

Can I return my order In-store?

Yes you can return in-store. Please take your items along with your receipt or order confirmation email when returning in-store.

Do I have to pay to return my package?

Yes you do. The only exception being if there is a problem with the item that Ultra Football provided e.g. the item is faulty or defected in some way. See ‘What do I do if my order is faulty’ for further info.

What do I do if my order is faulty?

Please contact us ASAP if you suspect that the item you purchased from Ultra Football is faulty. If the age of your item falls within certain guidelines, it will be inspected by our Product Assessments team - and if the item is deemed to be faulty due to manufacturing or fabric defect, Ultra Football will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

Can I return personalised items?

We are unable to accept returns or exchange items that have undergone personalisation, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your personalisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of personalised items if prior to, during or after the personalisation process a player changes his number or leaves a club.

We are also unable to accept returns on any Club Zone products that have had team logos or player personalisation printed on to the item. 

What if the colour of my item doesn’t match that of what I purchased?

Ultra Football will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.

Can I get a refund, exchange or store credit?

Refunds are only available on faulty items, otherwise, we will happily facilitate an online store credit for returned orders.

How long will it take to receive my refund?

Note that refunds are only available on faulty items. Please allow 10 days from the day you return your product for your account to be credited or your exchange credit to be issued.

How long do I have to return my order?

Items must be returned within 30 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached, and original packaging).

Can I return my order if I change my mind?

Yes you can, however, Ultra Football is unable to accept items that have had the tags removed, have been personalised, worn, washed or have the original box packaging damaged. Change of mind returns only apply to items in a resalable condition during which Ultra Football will either exchange the item for online store credit or exchange for an item of equal value.

How do I return my order?

You can return via ParcelPoint, Australia Post or In-store. See the returns page for full details and to start your return.

View more frequently asked questions
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